FAQs: Get Answers to Common Questions Now! – Bike Wear Direct

Frequently Asked Questions

How do I make card payment?

To make a card payment you can select card payment at checkout, when it takes you through to the PayPal screen you simply click below the log in details to 'Pay with credit or debit card' this will allow you to pay without a PayPal account using your card.

What size should I take in trousers and jackets?

We usually advise customers to take their usual size if they wish to wear the product on its own, or if they wish to wear something underneath we advise to size up 1 size to allow for clothing.

What size gloves should I take?

Please view our size chart, this is very helpful, you simply measure your inside palm across from little finger to the index finger and relate to the size chart.

Do the products come with warranty?

Yes 6 months manufacturers warranty against faults developing is applicable on Texpeed motorcycle products. *Misuse policy can void this

How long does delivery take?

All items are dispatched the next working day after payment, then delivery can take up to 48 hours after this. Please allow 4 days from ordering for the item to arrive. In busy periods this may take longer. Unless you have paid for 24 hour delivery.

How long does overseas delivery take?

For parcels going outside the UK the standard delivery time we recommend to wait is 7 days, however sometimes items can take longer depending on the service paid for. Please note: Customers outside of the UK, we take no responsibility for any import VAT / Duty upon the goods arriving in your country, please bare this in mind when ordering.

Do you allow for exchanges and refunds?

Refunds: Yes as long as the product is returned within 30 days.

Exchanges: Yes however we do ask the customer to make a contribution to the return postage of the item (this way we can keep the price of the product as low as possible)

Are payments secure?

Yes all payments are secure using your chosen payment method. We do not hold any card details of customers.

Do you ship worldwide?

Yes we ship to all countries worldwide, however we do ask for customers outside the EU to contact us for a quote prior to purchase.

Do I have to pay to send my order back to you?

Unfortunately, we do not provide a free returns label so you will be responsible for covering the cost of returning your order back to us.

What condition must items be returned in?

All goods must be unused, odour free and complete with all tags attached. Please also keep the original clear packaging to place the item inside. Goods must be in re-saleable condition and we reserve the right to apply a handling charge as per our terms and conditions.

How long shall I wait until my return is processed?

We aim to process returns within 2 working days upon receipt of the item/s at our warehouse. You will be sent an email once your order has been received with confirmation of the exchange or refund.